Privacy Policy

1. Information we collect

We collect information you provide directly, such as your name, contact details, clinic affiliation, and any messages submitted through forms or onboarding flows.

We also collect limited technical information automatically when you visit the site, including device type, browser, approximate location derived from IP, and pages viewed. This helps us keep the site secure and improve how it performs.

2. How we use your information

We use personal information to respond to enquiries, deliver the services you request, manage your account, send transactional communications, and meet our legal and regulatory obligations.

We may also use aggregated or de-identified data to analyse usage patterns and improve our products. We do not sell personal information to third parties.

3. Sharing with third parties

We use trusted service providers to host the website, process payments, send transactional emails, and provide essential infrastructure. These providers process information only on our instructions and under appropriate confidentiality and security commitments.

We may also disclose information where required by law, regulation, or a valid request from a competent authority, or to protect the rights, safety, and property of INSOLECH, our users, or the public.

4. Confidentiality and security

We apply technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or loss. Access is restricted to personnel and providers who need it to perform their role.

No system can be guaranteed fully secure. You are responsible for keeping your account credentials confidential and notifying us promptly if you suspect unauthorised use.

5. Retention

We retain personal information only for as long as needed to provide our services, comply with legal, tax, and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer required, it is deleted or anonymised.

6. Your rights

Subject to applicable law, you may request access to your personal information, correction of inaccuracies, deletion, restriction or objection to certain processing, and withdrawal of consent where processing is based on consent.

To exercise these rights, please contact us using the channels listed on our website. We may need to verify your identity before acting on a request and will respond within the timeframes required by law.

7. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on this page, with the effective date updated accordingly. Continued use of the site after changes take effect constitutes acceptance of the revised policy.

8. Governing law

This Privacy Policy is governed by the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL) and its implementing regulations. Any dispute relating to this policy is subject to the exclusive jurisdiction of the competent courts of Dubai.